Privacy policy

Privacy Policy – Tita’s Cakes

Last updated: September 2025

At Tita’s Cakes, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your details when you order from us in-store, online, or through our delivery services.

1. Information We Collect

We may collect personal information such as:

  • Your name, phone number, email address, and delivery/pickup address.
  • Payment details (processed securely via Shopify or other payment providers — we do not store your credit card information ourselves).
  • Order details (e.g. what you’ve purchased and when).
  • Communications with us (such as emails, phone calls, or Podium messages).

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders.
  • Communicate with you about your order or respond to enquiries.
  • Improve our products, services, and customer experience.
  • Comply with Australian laws, including consumer and food safety obligations.
  • Occasionally, let you know about specials or new products (you can unsubscribe anytime).

3. Sharing Your Information

We only share your personal information when necessary to:

  • Process payments (via Shopify and approved payment providers).
  • Deliver your order (e.g. with courier or delivery partners).
  • Comply with legal obligations (e.g. food safety reporting, law enforcement requests).

We do not sell or rent your personal information to third parties.

4. Data Security & Retention

We take reasonable steps to protect your information from misuse, loss, or unauthorised access.

  • Online payments are processed using secure, PCI-compliant systems.
  • We only retain your personal information for as long as necessary to provide our services or comply with legal requirements.

5. Your Rights

Under the Australian Privacy Principles, you have the right to:

  • Access the personal information we hold about you.
  • Request corrections if your information is inaccurate.
  • Opt out of marketing communications at any time.

You can exercise these rights by contacting us at titascakessyd@gmail.com.

6. Cookies & Online Services

Our website is powered by Shopify, which may collect data such as your device, browser type, and browsing activity through cookies and similar technologies. This helps us understand how people use our site and improve the experience. You can manage or disable cookies in your browser settings.

7. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website, with the date of last update clearly shown.

8. Contact Us

If you have questions or concerns about how we handle your personal information, or if you wish to make a privacy complaint, please contact us:

Tita’s Cakes

📍 6/2 Rooty Hill Road South, Rooty Hill, NSW 2766, Australia

📧 titascakessyd@gmail.com

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.